Disclaimer

 

 

The information provided on this website is intended for general informational purposes only and does not constitute medical advice, diagnosis, or treatment as defined by the Health Professions Council of South Africa (HPCSA).

While every effort is made to ensure that the content on this website is accurate and up to date, it should not be used as a substitute for professional medical advice, diagnosis, or treatment from a qualified healthcare practitioner. Always consult a registered medical professional regarding any medical condition or concern.

 

Virtual Consultations

Virtual consultations offered through this website are provided for non-emergency medical guidance only. These consultations are based solely on the information you provide and may be limited by the absence of a physical examination. As a result, diagnoses and treatment recommendations may be restricted or provisional.

Virtual consultations do not replace face-to-face medical assessments where these are clinically indicated.

 

Response Time & Non-Emergency Use

Any questions submitted via this website, including through contact forms or virtual consultation bookings, will be responded to within 3 to 5 working days.

This service is not intended for urgent or emergency medical questions. If you experience severe symptoms, sudden deterioration, or any medical emergency, you should immediately contact local emergency services or visit the nearest emergency medical facility.

 

No Emergency Services

This website and its virtual consultation services do not provide emergency medical care and are not monitored continuously.

No Automatic Doctor–Patient Relationship

Use of this website, including booking or participating in a virtual consultation, does not automatically establish a long-term doctor–patient relationship, except where explicitly agreed and documented in accordance with applicable South African healthcare regulations.

 

Protection of Personal Information (POPIA)

All personal and medical information submitted through this website is handled in accordance with the Protection of Personal Information Act (POPIA). Reasonable measures are taken to protect your personal data; however, electronic communication may carry inherent risks.

 

Limitation of Liability

To the fullest extent permitted by South African law, the website owners, healthcare practitioners, and affiliated parties shall not be held liable for any loss, damage, or injury arising from:

• Reliance on information provided on this website
• Use of or inability to use virtual consultation services
• Delays in responses within the stated 3–5 working day timeframe
• Limitations inherent in remote or electronic communication

 

User Acknowledgement

By using this website and booking a virtual consultation, you acknowledge and accept that:

• The service is for non-emergency use only
• Responses are provided within 3–5 working days
• You may be advised to seek in-person medical care where necessary